Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Chanchala.

RETURNS

We accept return requests within 7 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags and original packaging intact. You may also be asked to provide proof of purchase.

HOW TO REQUEST A RETURN

To request a return, please contact us at contactus@chanchala.store within 7 days of receiving your order. Please include your order number and the reason for the return.

Please do not send any item back without contacting us first. We will provide further instructions after reviewing your request.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and assist you with the appropriate resolution.

EXCHANGES

We currently do not offer direct exchanges. If you wish to purchase a different item, you may return the eligible item and place a new order after your return is accepted.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

NON-RETURNABLE ITEMS

Items that are used, worn, washed, damaged after delivery, missing tags, or not returned in their original condition and packaging may not be eligible for a return or refund.

For questions regarding returns or refunds, please contact us at contactus@chanchala.store.